Privacy Policy

1. Introduction

Alcara Capital ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Profession/occupation
• Date of birth
• Address and country of residence
• Identity verification documents (for KYC/AML compliance)

2.2 Financial Information

• Trading account details with third-party brokers
• Transaction history and trading activity
• Investment preferences and risk tolerance
• Performance metrics and profit/loss data

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and maintain our Service
• To process your registration and manage your account
• To facilitate copy trading and execute trades on your behalf
• To comply with legal and regulatory requirements (KYC/AML)
• To communicate with you about your account and services
• To send administrative information and updates
• To improve and personalize user experience
• To detect and prevent fraud and security threats
• To analyze platform usage and performance
• To send marketing communications (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors
• Cloud hosting providers
• Analytics providers
• Customer support platforms
• Email service providers

4.2 Broker Partners

We share necessary information with our regulated broker partners (XM Group, FP Markets) to facilitate trading services and ensure compliance with their requirements.

4.3 Legal Requirements

We may disclose information if required by law or in response to:

• Legal processes (subpoenas, court orders)
• Government or regulatory requests
• Investigations of potential illegal activity
• Protection of our rights, privacy, safety, or property

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted data storage
• Secure authentication systems
• Regular security audits and penetration testing
• Access controls and employee training
• Firewall protection and intrusion detection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (typically 5-7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain business records and analytics

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal information in a structured, machine-readable format.

7.2 Correction

You can update or correct inaccurate personal information through your account settings or by contacting us.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails via the unsubscribe link in any marketing message.

7.5 Cookie Preferences

You can manage cookie preferences through your browser settings.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze platform usage and performance
• Provide personalized content
• Track marketing campaign effectiveness

Types of cookies we use include:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand platform usage
• Marketing cookies: Track marketing campaign performance

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. GDPR Compliance (for EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. CCPA Compliance (for California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to request deletion of personal information
• Right to non-discrimination for exercising CCPA rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.